GREAT NEWS! We will be re-opening on July 4th.

We are very excited to welcome you all back to Owston Hall.

We are opening on Saturday July 4th in a reduced capacity, the initial service and facilities timetable will be as follows:

Golf Course Open : Bookings only

Hotel Open : Bookings only

Bar and Restaurant : Weekends – Bar – 12noon – 10pm / Food – 12noon – 8pm

Weekdays : Bar – 2pm – 10pm – Food – 6pm – 9pm

Bookings only : all dining reservations can be made via email to [email protected]

Gym/Pool : Closed until further notice

Traditional Sunday Lunch will not be served until further notice

View our current menu here

Please read through the new measures we have taken to ensure the safety of our staff, guests and friends.

Please keep checking back for updates!

Cleaning Standards & Protective Equipment

Meeting the highest standards of cleanliness and ensuring our guests and teams remain safe is our highest priority. Ahead of opening, we have reviewed all cleaning procedures and protocols across all areas of our hotel.

Here are some of the new measures we will be adopting to keep our guests safe.

  • Providing additional cleaning products for guests and teams to use, including antibacterial soap, hand gel and cleaning wipes.
  • All high-touch public areas will receive extra attention (door handles, switches, tabletops), using effective cleaning products.
  • We have adopted new measures to ensure the safe handling of items within our resort, to keep our teams and guests safe.
  • As well as thorough cleaning from our housekeeping team, guests are encouraged to use the alcohol gel, antibacterial soap and cleaning wipes provided.
  • Prior to opening, our teams will be fully trained on our new cleaning protocols and measures needed to keep themselves and our guests safe.
  • New procedures will be put in place to help identify team members who may be feeling ill, or are displaying symptoms before their shift starts.

Guest Bedrooms

We have reviewed our already thorough cleaning protocols, so our guests can relax and enjoy a great night’s sleep, in a soft comfy bed and safe room.

  • Bed linen is washed at 70 degrees
  • We have removed all non-essential and reusable items from our rooms, including cushions, additional pillows, hospitality trays and printed materials.
  • Where possible, the allocation of rooms will be rotated to provide a ‘rest period’ before new guests arrive. 
  • As a temporary measure we will not be servicing rooms during a stay. Guests can request fresh towels by depositing dirty towels in a bag provided and leaving it outside their rooms. Fresh towels will be delivered in a new, clean bag and left outside the room for collection.
  • All high-touch points will receive extra attention using effective cleaning products.

Reduced Contact Hotel Services

We encourage our guests to take advantage of the streamlined check-in and out procedure.

  • Chat with our team. 
  • Order food from our In-Room Dining menu. 
  • Contactless payment is available across the Hotel.
  • All keys thoroughly sanitised.

Breakfast and Dining

  • We have adapted our food offering to remove all buffets and open food items. These have been replaced with a delicious new menu and a breakfast service that includes hot and cold food, tea, coffee and juices.
  • We have removed reusable and ‘open’ items including beer mats, drinks stirrers etc.
  • Printed menus will be replaced with new disposable menus.
  • We have taken the necessary steps to space our seating in according with social distancing measures. Socially distanced, yet hospitable.
  • Reduced menu available for pre-booked reservations only, please note we only have a limited capacity at present and all reservation requests must be made via email to [email protected]

Meetings & Events

  • Social distancing across all of our meeting and event space with new measured capacities.
  • Meeting and event spaces access-controlled with new deep cleaning protocols and all touchpoints sanitised regularly.
  • Bespoke food and beverage options for successful socially distanced events.
  • Single-use products to minimise contact.

Golf

  • Socially distanced and capacity controlled.
  • Hand sanitiser at the shop entrance.
  • All golf buggies sanitised between each guest.
  • Bunker rakes, ball washers, seating and shoe cleaning have been removed.

Spa

  • We are working on developing our service to make sure our guest and team stay safe including reduced capacity in the Spa and relaxation areas.

Leisure

Ahead of our opening, we have taken the time to rethink our processes and introduce new measures to keep our members and team safe and to maintain the highest cleanliness standards and adopt the best health and safety practices to keep our fitness community safe and sound.

When we get the go-ahead, we’ll evaluate if we feel comfortable safely reopening our Club.

As soon as we do, we’ll let you know!

Distance Not Distant

We are looking forward to welcoming our guests back, and although we’ll be physically distancing, our warm and welcoming hospitality will shine through.

We have taken the necessary steps to space out furniture and seating in public areas. We ask that our guests please adhere to the 2-metre safe measures we have introduced, to keep our guests and teams safe.

We’d ask all our guests to respect the measures we have put in place to keep everyone safe.

Copyright Owston Hall 2020